Leap Labour Hire – Terms of Engagement

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This Agreement is made between Leap Labour Hire PTY, LTD and you, as the Applicant Worker.

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1. Definitions

Agreement means these Terms of Engagement, App & Web Use, and Privacy Policy, as amended from time to time.

Applicant / You means an individual applying to register with Leap Labour Hire Pty Ltd (ABN [insert]) for potential Assignments.

Leap / We / Us / Company means Leap Labour Hire Pty Ltd, including its related bodies corporate.

Worker is a collective term for an Employee or a Contractor engaged by Leap.

Employee means a casual employee engaged by Leap under an employment relationship. Casual Employees have no guarantee of ongoing work or regular hours and generally have no entitlement to paid annual leave, personal/carer’s leave or long service leave (unless required by applicable law or industrial instrument).

Contractor means an independent contractor (individual or entity) engaged by Leap under a contract for services. Contractors are responsible for their own tax, superannuation (if applicable), insurance, tools, equipment and business expenses.

Assignment means any period of work performed by a Worker for a Client as arranged or approved by Leap, including any extensions or variations.

Client means any person or organisation to which Leap supplies or proposes to supply Workers.

Allocator means a Leap representative authorised to coordinate, offer, schedule or vary Assignments.

Platform means Leap’s website(s), mobile application(s), portals, messaging tools and related systems used for registration, onboarding, job-matching, communication, timesheets and payroll/invoicing.

Confidential Information means all non-public information relating to Leap, our Clients or their operations, including job details, rates, site information, contact lists, pricing, processes, documentation and any personal information (as defined below).

Personal Information has the meaning given in the Privacy Act 1988 (Cth) and includes information about an identified individual, or an individual who is reasonably identifiable.

Workplace Laws means all applicable laws, awards, enterprise agreements, regulations, codes and standards relating to employment, labour hire, work health and safety (WHS), anti-discrimination, harassment, payroll, superannuation, taxation, privacy and data protection.

Business Day means a day that is not a Saturday, Sunday or public holiday at the place where the relevant obligation is to be performed.

Direct Engagement means any engagement by a Client or associated entity to receive services directly from a Worker outside Leap’s arrangements during, or within a reasonable period after, an Assignment.

Tools & PPE means all tools, equipment, machinery, devices and personal protective equipment required for an Assignment, whether supplied by the Worker, the Client or Leap.

Timesheet means a record (digital or otherwise) of hours worked and breaks taken for an Assignment, approved by the Client (or their delegate) and submitted in the manner specified by Leap.

Rates means the pay rates (for Employees) or charge/invoice rates (for Contractors) communicated or confirmed by Leap for a particular Assignment, subject to applicable Workplace Laws and any industrial instrument.

Restraint Period means the period (if any) during which a Worker must not directly accept engagement from a Client introduced by Leap, as set out in this Agreement or the relevant Assignment confirmation, to the extent permitted by law.
 

2. Engagement
 

2.1 Nature of Registration and Offers

a) Registration places you in Leap’s database for potential Assignments; it does not guarantee work.
b) Each Assignment offered and accepted is a separate engagement.
c) Leap has no obligation to offer, and you have no obligation to accept, any Assignment. However, repeated refusals or non-responsiveness may affect future offers.
d) Clients may alter, suspend or end Assignments at their discretion. Leap will endeavour to notify you promptly. Any minimum engagement or cancellation payments will be handled to the extent required by Workplace Laws or an applicable industrial instrument.
 

2.2 Eligibility & Right to Work

a) You warrant that you: (i) are at least 18; (ii) are legally entitled to work in Australia; (iii) are physically present in Australia when applying and when performing Assignments (unless Leap expressly agrees otherwise); and (iv) will promptly provide evidence of visas, licences, tickets, certifications and clearances required for an Assignment.
b) You consent to Leap conducting verification checks (e.g., right-to-work, licence/qualification validation, reference checks, police checks if required by the Client or law).

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2.3 Classification and Re-classification

a) Leap will classify you as an Employee or a Contractor according to the substance of the engagement and applicable Workplace Laws.
b) If facts change or a misclassification is identified, Leap may reclassify the relationship prospectively and, where required by law, make retrospective adjustments (e.g., superannuation or payroll corrections).
c) Employees are paid via payroll in accordance with Workplace Laws and any applicable award/enterprise agreement. Contractors invoice Leap (or as directed) and are responsible for their own taxation, superannuation (if applicable), and insurance.

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2.4 Assignment Details & Acceptance

a) For each Assignment, Leap will communicate key details (e.g., location, expected start/finish, indicative duration, duties, Rates, reporting lines, special site rules, required Tools & PPE).
b) Acceptance may occur via the Platform or in writing (including electronic message). By accepting, you confirm you are qualified, available and fit to perform the Assignment safely.
c) Any variation to an Assignment (including extensions, shift changes, role changes or site transfers) must be authorised by Leap (not just the Client) to be valid.

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2.5 Conduct, WHS and Site Rules (All Workers)

a) You must comply with all WHS laws, Client site inductions, policies, reasonable directions, and any lawful and reasonable instructions from Leap or the Client.
b) You must present fit for work, follow safe work practices, and promptly report incidents, hazards or near-misses.
c) You must keep all Confidential Information strictly confidential and only use it for the Assignment.
d) You must not engage in harassment, bullying, discrimination, violence, theft, fraud, substance misuse, or any unlawful conduct.
e) You must use and maintain required Tools & PPE and immediately notify Leap if you believe the work is unsafe.

2.6 Employee-Specific Terms

a) Employees are generally engaged as casuals and have no guarantee of ongoing work or regular hours.
b) Employees will be paid in accordance with applicable Workplace Laws and any industrial instrument. Where minimum engagement periods, penalty rates or allowances apply, Leap will comply.
c) Employees must accurately submit Timesheets by the required cut-off. Failure to do so may delay payment.

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2.7 Contractor-Specific Terms

a) Contractors warrant that they will perform services with due care and skill and to an industry-acceptable standard, supplying their own tools, equipment and transport unless otherwise agreed.
b) Contractors must maintain, at their cost and for the duration of each Assignment, appropriate insurances (including public liability and, where required by law, workers’ compensation or personal accident cover). Proof must be provided on request.
c) Contractors are responsible for rectifying defects and covering loss or damage caused by their negligence or breach, to the extent permitted by law.
d) Contractors must issue tax invoices that meet ATO requirements and comply with Leap’s invoicing schedule and evidence requirements (e.g., approved Timesheets, purchase orders).

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2.8 Timesheets, Records & Audit

a) You must keep accurate records of hours worked, breaks taken and duties performed, and submit Timesheets through the Platform (or other method specified by Leap) by the required cut-off.
b) Leap may adjust Timesheets to correct errors or reflect Client-approved hours. You will be notified of material adjustments.
c) Leap may conduct audits (including with Clients) to verify attendance, hours and compliance. Fraudulent or misleading records are grounds for termination, recovery of overpayments, and legal action.

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2.9 Pay (Employees) & Invoicing (Contractors)

a) Employees: Paid in the payroll cycle notified by Leap. Deductions may be made only as permitted by law or authorised by you in writing.
b) Contractors: Paid in accordance with the agreed payment terms after receipt of a valid invoice and required evidence (e.g., Client approval).
c) Disputed hours or amounts will be reasonably investigated; undisputed portions may be paid while a dispute is resolved.

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2.10 Non-Solicitation & Direct Engagement

a) To protect Leap’s legitimate commercial interests, you must not, without Leap’s written consent, accept Direct Engagement from a Client you met through Leap during an Assignment and for any Restraint Period specified in your Assignment confirmation (if any), to the extent permitted by law.
b) This restraint does not apply where prohibited by law or where a genuine labour hire conversion right applies under an industrial instrument or statute.

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2.11 Use of the Platform

a) You must use the Platform only for legitimate work-related purposes, keep your login secure, and not interfere with or misuse the system (including any AI features).
b) Information displayed in the Platform (including hours and estimated pay) is indicative and may differ from final approved payroll or invoice amounts.

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2.12 Privacy & Data Use

a) You acknowledge and consent to Leap collecting, using and disclosing your Personal Information for recruitment, job-matching, onboarding, compliance, safety, payroll/invoicing, and Client introductions, in accordance with our Privacy Policy.
b) You consent to Leap sharing necessary information with Clients and service providers (including those located outside Australia) for the above purposes, subject to the Privacy Act 1988 (Cth).

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2.13 Suspension, Removal & Termination of Engagement

a) Leap may suspend or remove you from the database, withdraw an offer, or end an Assignment (subject to Workplace Laws) if you breach this Agreement, provide false information, fail to meet Client requirements, present safety risks, or engage in serious misconduct.
b) Leap may immediately stand you down from site where safety, Client instructions, or legal requirements reasonably require it. Any entitlements during a stand-down will be handled in accordance with Workplace Laws.

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2.14 Changes to Details & Continuing Obligations

a) You must promptly update Leap about changes to your contact details, work rights, licences, tickets, insurances, or any condition affecting your ability to work.
b) Your obligations regarding Confidential Information, privacy and non-solicitation continue after an Assignment ends, to the extent permitted by law.

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2.15 Variations & Priority

a) Any variation to this Section 2 must be in writing and accepted by Leap. Assignment-specific terms issued by Leap prevail over conflicting general terms for that Assignment, to the extent of the inconsistency.

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3. Assignments – Employees (Casual)

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3.1 Casual nature and offers

a) Employment is on a casual basis with no guarantee of ongoing work or regular hours.
b) Clients may alter, suspend or end an Assignment at their discretion. Leap will notify you as soon as reasonably practicable and comply with any minimum engagement or cancellation obligations required by applicable laws or industrial instruments.

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3.2 Classification, rates and industrial instruments

a) Your classification, minimum rates, allowances and penalties (including casual loading) will be set under the applicable modern award or enterprise agreement (if any), or otherwise under the Fair Work Act 2009 (Cth) and any applicable state laws.
b) Assignment-specific rates and conditions will be confirmed in the Assignment offer. If an award or agreement applies, those terms prevail to the extent of any inconsistency.

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3.3 Hours, breaks and overtime/penalties

a) Ordinary hours, shift times and break entitlements are as notified for each Assignment and subject to the applicable award/EA and site rules.
b) Overtime/penalty rates (including night shift, weekend and public holiday penalties) apply in line with the applicable award/EA or law.
c) You must take legally required rest breaks and meal breaks and record them accurately.

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3.4 Site mobility and duties

a) You may be directed (within reason) to perform different duties within your skill, competence and training and/or to attend nearby sites associated with the Assignment.
b) Travel time or allowances will be handled as required by the applicable award/EA or Assignment confirmation.

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3.5 Tools, equipment and PPE

a) You must use required PPE and follow safe systems of work.
b) Where tools/equipment are supplied by the Client or Leap, you must use them properly and report defects immediately. Damage caused by wilful misconduct or gross negligence may be recoverable from you to the extent permitted by law.

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3.6 Timesheets and payroll

a) You must submit accurate Timesheets via the Platform (or as otherwise directed) by the cutoff.
b) Payment will be made in the notified payroll cycle. Late/incorrect Timesheets may delay payment.
c) Leap may correct Timesheets to reflect Client-approved hours or obvious errors and will notify you of material adjustments.
d) Overpayments may be offset or recovered in accordance with law after consultation with you.

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3.7 Conduct and performance

a) You must comply with Client inductions and policies (including WHS, security, drug and alcohol, harassment and discrimination), and all lawful and reasonable directions of Leap and the Client.
b) Serious misconduct, falsification of records, unsafe practices, or repeated performance issues may result in stand-down or termination of the Assignment (subject to applicable laws).

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3.8 Leave and superannuation

a) As a casual Employee, you generally have no entitlement to paid annual leave, personal/carer’s leave or notice of termination unless an applicable industrial instrument or law provides otherwise.
b) Leap will make superannuation contributions in accordance with the Superannuation Guarantee (Administration) Act 1992 (Cth) and any applicable industrial instrument.

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3.9 Safety and incident reporting

a) You must present fit for work, immediately report hazards, incidents and injuries, and cooperate with any incident investigation.
b) Leap or the Client may stand you down from duties where safety requires. Any entitlements during a stand-down will be managed per the award/EA or law.

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3.10 Conversion rights

You will be advised of any casual conversion rights that apply under the Fair Work Act or an applicable award/EA (e.g., the right to request conversion after a qualifying period if you have a regular pattern of hours), and Leap will handle requests in accordance with the law.

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4. Assignments – Contractors (Independent)

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4.1 Status and independence

a) You are engaged as an independent contractor. You are not an employee, agent or partner of Leap.
b) You are responsible for your own tax, GST (if registered), superannuation (where applicable), business expenses, and compliance with all applicable laws.
c) If, despite this clause, a law requires Leap to make superannuation or other employee-type payments for you, Leap may make those payments and set off against amounts otherwise payable to you to the extent permitted by law.

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4.2 Scope, deliverables and standards

a) Each Assignment will set out the required services, deliverables, site rules, timing, reporting lines and any special conditions.
b) You warrant the services will be provided with due care and skill, in a professional and workmanlike manner, and in accordance with industry standards and site requirements.

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4.3 Personnel and subcontracting

a) You must use the specific personnel approved by Leap (and the Client, if required).
b) You must not subcontract or replace approved personnel without Leap’s prior written consent and completion of any required checks/inductions.

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4.4 Licences, qualifications and checks

You warrant that you (and your personnel) hold and will maintain all licences, tickets, trade qualifications and clearances required by law, the Assignment and the Client (e.g., high-risk work licences, white cards, police checks). Evidence must be provided on request.

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4.5 Insurances

a) You must maintain, at your cost and for the Assignment term (and any defects liability period), appropriate insurances, including:
• Public & products liability (minimum cover as specified in the Assignment confirmation);
• Workers compensation or personal accident insurance as required by law for you and your personnel; and
• Plant/equipment insurance where you supply plant.
b) Certificates of currency must be supplied on request. Leap may suspend or terminate an Assignment if required insurances are not maintained.

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4.6 WHS and site compliance

a) You must comply with all WHS laws, Client inductions, safe-work method statements (SWMS), permits and site procedures, and supply/maintain any required Tools & PPE.
b) You must immediately report incidents, hazards, and near-misses and cooperate in investigations and corrective actions.

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4.7 Tools, plant and property

a) Unless otherwise agreed, you supply all tools, plant and equipment necessary to perform the services.
b) You are responsible for loss or damage to your tools/plant and for any damage you cause to Client or third-party property due to your negligence or breach (to the extent permitted by law).

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4.8 Quality, rework and defects

a) If services are defective or non-conforming, you must promptly rectify or re-perform them at your cost within a reasonable time.
b) If you fail to do so, Leap may arrange rectification and recover reasonable costs from amounts payable to you (or as a debt), to the extent permitted by law.

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4.9 Variations and delays

a) Variations to scope, rates or timing require prior written approval from Leap.
b) You must promptly notify Leap of delays or events affecting performance. Leap may reschedule, reduce scope or cancel where required by the Client or law.

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4.10 Invoicing and payment

a) You must submit tax invoices that comply with ATO requirements and Leap’s processes (including attaching approved Timesheets or purchase orders).
b) Payment terms are as stated in the Assignment confirmation. Leap may withhold disputed amounts pending resolution, paying any undisputed portion.
c) You must not issue invoices for hours/services beyond those approved by Leap (even if a Client supervisor requests extra work) without Leap’s prior written authorisation.

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4.11 Confidentiality and privacy

a) You must keep all Confidential Information (including Client information and personal information) strictly confidential and use it only for the Assignment.
b) You must implement appropriate safeguards for any personal information you handle and comply with the Privacy Act 1988 (Cth) and Leap’s reasonable directions.

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4.12 Intellectual property

a) Pre-existing IP of each party remains that party’s property.
b) Unless otherwise stated in the Assignment, IP created by you in the course of the Assignment vests in Leap on creation, and you assign (or must procure the assignment of) all rights necessary for Leap and the Client to use the deliverables. Where assignment is not appropriate, you grant a perpetual, worldwide, royalty-free licence to use, reproduce and adapt the deliverables for Leap’s and the Client’s business purposes.

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4.13 Indemnity (contractors)

To the extent permitted by law, you indemnify Leap against losses, claims, costs and liabilities arising from: (i) your breach of this Agreement; (ii) your negligence or wilful misconduct; (iii) third-party claims (including by your personnel) in connection with your services; and (iv) infringement of third-party IP by your materials—except to the extent caused by Leap’s negligence or breach.

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4.14 Non-solicitation and direct engagement

You must comply with Section 2.10 (Non-Solicitation & Direct Engagement). Any Assignment-specific restraint or temp-to-perm fee notified by Leap will apply to the extent permitted by law.

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4.15 Records and audit

You must keep accurate records (attendance, SWMS, training, licences, invoices) for 7 years (or longer if required by law) and provide access on reasonable notice for audit, compliance or dispute resolution.

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4.16 Termination and suspension

a) Leap may suspend or terminate a Contractor Assignment immediately where required by the Client, for serious safety or compliance concerns, material breach, loss of right to work/insurances, or insolvency.
b) Otherwise, termination will be on the notice stated in the Assignment confirmation (if any).
c) On termination, you must return Client/Leap property and Confidential Information and provide all completed and in-progress deliverables on request.

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5. Registration, Verification & Data Handling

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5.1 Information we collect

We may collect the following from you (and about you) to register, match, and manage Assignments:

Identity & contact: name, DOB, addresses, phone, email, emergency contact.

Work rights & checks: visa/right-to-work, licences/tickets/qualifications, police/other checks where required by Clients or law.

Work profile: skills, experience, CV, references, photos for ID verification, mandatory training records (e.g., construction induction).

Engagement data: availability, Assignment preferences, site inductions, Timesheets, approvals, performance/feedback.

Financial & admin: TFN (Employees), ABN/GST status (Contractors), super fund details (Employees), bank/payee details, invoices.

App/website telemetry: device and browser info, IP address, usage logs, crash logs, push notification tokens, cookies/analytics.

Location stamps (workflows): time and approximate location at clock-in/clock-out or geofenced site check-ins (if enabled for the Assignment).

Communications: messages/calls with Leap through our Platform (including SMS, email, WhatsApp where used) and notes relevant to job matching, safety, or disputes.
 

5.2 How we collect it

Directly from you via the Platform, forms, email or during onboarding.

From third parties you authorise (e.g., referees, training providers, background-check services, licence registers), Clients (e.g., site access logs, approvals), and publicly available sources used to verify work-related details.

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5.3 Why we collect and use it (purposes)

We use your information to:

• Recruit and match you to Assignments; verify identity, work rights, and qualifications.

• Onboard and manage Assignments (inductions, scheduling, access, communications, WHS).

• Process pay/invoices and manage superannuation (Employees) or payables (Contractors).

• Operate and secure the Platform (support, troubleshooting, fraud and abuse prevention).

• Compliance and safety: WHS incident management, insurance, audit and legal reporting.

• Quality, training & improvement: allocator QA, de-identified analytics to improve services.

• Marketing (optional): updates about roles, features, and news—you can opt out anytime.

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5.4 Disclosures (who we share with)

We may share information with:

• Clients, to assess suitability, confirm attendance, manage on-site safety and approvals.

• Service providers who help us run the business (hosting, IT, support, payroll, payments, communications, analytics, background checks).

• Insurers, advisers and auditors (e.g., workers comp, liability, tax and legal advisers).

• Regulators or law enforcement where required or authorised by law.

• Corporate transactions (e.g., sale/restructure), subject to confidentiality safeguards.

Some recipients may be outside Australia. Where we disclose overseas, we take reasonable steps to ensure the recipient handles personal information in a way that is consistent with the Australian Privacy Principles.

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5.5 Sensitive information & biometrics

Where required for onboarding or Timesheet authentication, we may collect a facial image/selfie for identity verification. By providing it, you consent to our collection and use of that image for verification and fraud prevention. We do not use your personal information to train public AI models.

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5.6 Cookies, analytics and app data

Our sites/apps use cookies and similar technologies for sign-in, security, and analytics. You can manage cookies in your browser; disabling some may affect functionality. We do not track your continuous location—only point-in-time stamps tied to specific workflows (e.g., clock-in/out) where enabled.

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5.7 Security and retention

We use administrative, technical and physical safeguards (access controls, encryption in transit where applicable, network protection, audit logging). We retain records for periods required by law (e.g., tax/employment), then delete or de-identify them.

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5.8 Access, correction and complaints

You may request access to or correction of your personal information. If we refuse (e.g., legal privilege, safety, or privacy of others), we’ll tell you why (unless unlawful to do so) and how to complain. For privacy queries, contact the Privacy Officer (details in Section 10 of this Agreement). If an eligible data breach occurs, we will notify you and the OAIC as required by law.

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5.9 Your obligations

Keep your details current; do not share other people’s personal information without authority; keep Client and Leap information confidential (see Confidentiality in §2.5 and §4.11).

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5.10 Your acknowledgement

By registering and using the Platform, you acknowledge and consent to the collection, use and disclosure described above and in our full Privacy Policy, subject to your rights under the Privacy Act 1988 (Cth). You can opt out of marketing at any time.

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6. Employment / Deployment Process

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6.1 Fair process and no guarantee

Registration enables consideration for roles but does not guarantee engagement. Selection is based on Client needs, site rules, safety, qualifications and availability. We are an equal opportunity organisation and comply with anti-discrimination laws.

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6.2 Shortlisting and offers

• We may use the Platform (and approved tools) to shortlist based on required tickets, experience, location and availability. Final placement decisions include human review.

• Offers will set out key details (site, duties, indicative hours, Rates, start date, special conditions). Acceptance occurs via the Platform or in writing.

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6.3 Pre-start requirements

Before starting, you must complete onboarding requirements relevant to the Assignment, which may include: right-to-work verification, licences/tickets, site inductions, PPE requirements, medicals/fitness-for-work (if reasonably required), and any Client-specific clearances. You must tell us if anything changes (e.g., licence suspension, visa changes).

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6.4 Attendance, cancellations and minimums

• If you accept an Assignment, you must attend on time, fit for work, and ready with required PPE/tools (as applicable).

• Clients may adjust or cancel shifts; we will communicate promptly and comply with any minimum engagement/cancellation obligations that apply under an award/EA or law.

• No-show without reasonable excuse may affect future offers and may trigger site access restrictions by Clients.

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6.5 Variations and extensions

Any change to duties, hours, site or duration must be approved by Leap (not just the Client). Where rates or allowances change (e.g., shift penalties, travel), we will apply the award/EA or the Assignment confirmation, as applicable.

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6.6 Timesheets and approvals

Submit accurate Timesheets via the Platform by the cut-off. Client approval is required. We may correct obvious errors or align to Client-approved hours (we’ll notify you of material changes). Disputes will be investigated quickly; undisputed portions may be processed while we resolve the rest.

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6.7 Expenses and allowances

Only pre-approved expenses are reimbursable and must be supported by tax receipts. Allowances (travel, meal, tool, etc.) apply only where specified by the applicable award/EA or the Assignment confirmation.

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6.8 Performance, conduct and WHS

You must follow all lawful and reasonable directions from Leap and the Client, comply with WHS obligations, and report hazards/incidents immediately. We may stand you down or reassign you where safety or Client instructions require (any entitlements handled per law/award/EA).

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6.9 Feedback, grievances and issues on site

Raise concerns with the Allocator or via the Platform. We encourage early reporting of issues (safety, bullying/harassment, discrimination, unfair treatment). We’ll investigate and, where appropriate, engage the Client to resolve.

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6.10 End of Assignment and return of property

On completion or termination of an Assignment, you must return Client/Leap property (passes, devices, documents, data) and cease using site systems. Confidentiality obligations continue (see §2.5 and §4.11).

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6.11 Interaction with other sections

Employee-specific conditions are in Section 3. Contractor-specific conditions are in Section 4. Privacy and data obligations are in Section 5. Any conflict between this Section and an Assignment confirmation is resolved in favour of the Assignment confirmation for that Assignment, to the extent permitted by law.

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7.Platform (App & Website) Use

7.1 Licence and permitted use

a) We grant you a limited, revocable, non-transferable licence to use the Platform solely to register, communicate, submit Timesheets, and manage Assignments.
b) You must not share your login, scrape, reverse-engineer, disrupt, or otherwise misuse the Platform.

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7.2 Availability and changes

a) The Platform may be unavailable for maintenance or due to faults. We’ll act reasonably to restore service.
b) Features may change or be withdrawn at any time. We’ll try to provide reasonable notice for material changes.

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7.3 Accuracy and reliance

a) Information shown in the Platform (e.g., hours, indicative pay) is provided for convenience and may differ from final approved payroll/invoice outcomes.
b) Non-payment of wages/fees cannot be justified by Platform downtime or display errors. Raise issues promptly so we can resolve them.

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7.4 User content and acceptable use

a) You are responsible for content you submit (messages, files, images, notes). You must not submit anything unlawful, defamatory, harassing, hateful, pornographic, misleading, or that infringes third-party rights.
b) You must not bully, threaten, or discriminate against others, or post malware, spam or commercial solicitations.

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7.5 Content licence (for operation of the Platform)

You grant Leap a worldwide, royalty-free licence to host, use, reproduce and display your submitted content solely to operate, secure and improve the Platform, perform Assignments, resolve disputes, and comply with law. You retain ownership of your content.

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7.6 Third-party services

The Platform may integrate third-party tools (e.g., maps, messaging, analytics, payments). Your use of those tools may be subject to their terms. We are not responsible for third-party services we do not control.

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7.7 Technical requirements & support

You’re responsible for your device, OS updates, connectivity and data charges. We provide support via the channels notified in the Platform or on our website.

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7.8 Prohibited conduct

You must not: (i) impersonate others, (ii) bypass security controls, (iii) interfere with any security or access-control feature, (iv) collect data about others without authority, or (v) use the Platform to compete with Leap or solicit Clients/workers.

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8. AI Features

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8.1 Use and cooperation

We may use AI-assisted features (e.g., job-matching prompts, safety prompts, scheduling, chat assistance). By using the Platform, you consent to interacting with these features.

8.2 No bypass or misuse

You must not attempt to “jailbreak”, disable safeguards, extract models or system prompts, or otherwise misuse AI features.

8.3 Limitations and verification

AI may make mistakes. Important decisions (e.g., safety, rates, legal commitments) require human review. We do not guarantee AI outputs and are not liable for reliance on unverified AI responses.

8.4 Model training

We do not use your personal information to train public AI models. We may use de-identified or aggregated data to improve our systems.

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9. Warranties & Disclaimers

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9.1 What we promise

We will provide the Platform and our services with reasonable care and skill and in accordance with applicable laws.

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9.2 What we don’t promise

a) Continuous, uninterrupted or error-free access to the Platform.
b) That Platform displays (e.g., hours or indicative pay) will match final approved payroll/invoice outcomes.
c) That AI outputs are accurate or suitable without human verification.
d) That third-party tools/services we do not control will perform without fault.

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9.3 Australian Consumer Law (ACL)

Nothing in this Agreement excludes, restricts or modifies any non-excludable rights or remedies under the ACL or other applicable laws. Where we are permitted to limit remedies for breach of a non-excludable guarantee, our liability is limited (at our option) to resupplying the services or paying the cost of resupply.

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9.4 No professional advice

Information on the Platform (including AI prompts) is general information, not legal, financial, tax or WHS professional advice. Obtain independent advice where needed.

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10. Contact & Notices (as referenced in §5.8)

Leap Labour Hire Pty Ltd 
Privacy Officer / Notices:
Email: admin@leaplabourhire.com.au

How we give notices: We may notify you via the Platform, email, SMS or post to your last known details. Notices are deemed received when sent (electronic) or 5 Business Days after posting (domestic).

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11. Liability & Indemnities

11.1 General limitation

To the maximum extent permitted by law, Leap is not liable for indirect or consequential loss, loss of profit, revenue, opportunity, data, or business interruption arising from your use of (or inability to use) the Platform or services, or Client changes to Assignments.

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11.2 Cap (Platform and non-employment claims)

Subject to §11.4, our aggregate liability for all claims connected with the Platform or this Agreement (excluding statutory employee entitlements and amounts properly payable for completed Assignments) is limited to the greater of AUD $5,000 or the fees paid/payable by Leap to you (Employees: wages; Contractors: service fees) in the 3 months preceding the event giving rise to the claim.

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11.3 No set-off against wages

Nothing in this Agreement permits unlawful deductions or set-off against Employee wages. Any recovery or adjustment will be handled strictly in line with Workplace Laws.

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11.4 Carve-outs

The limitations in this Section do not apply to liability that cannot be limited/excluded by law (e.g., personal injury caused by our negligence, wilful misconduct, fraud).

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11.5 Your indemnities

To the extent permitted by law:
a) Contractors indemnify Leap against losses, claims, costs and liabilities arising from: (i) your breach of this Agreement; (ii) your negligence or wilful misconduct; (iii) third-party claims by your personnel; (iv) IP infringement by your materials; and (v) fines/penalties due to your non-compliance—except to the extent caused by Leap.
b) Employees will not be asked to indemnify Leap contrary to Workplace Laws. This clause does not limit any lawful recovery where an Employee’s serious misconduct or fraud causes loss.

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12. Product Claims & App Store / Play Store Terms

a) You acknowledge Apple and Google are not parties to this Agreement and are not responsible for the Platform, its content, maintenance, support, warranties or claims.
b) Leap is responsible for addressing end-user claims relating to the Platform, including product liability, legal or regulatory non-compliance, and consumer protection/privacy claims.
c) Apple and Google (and their subsidiaries) are third-party beneficiaries of this Agreement and may enforce it against you regarding the Licensed Application obtained via their stores.
d) Your use of the Platform via those stores is also subject to the Apple Media Services Terms and Google Play Terms of Service.

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13. Legal Compliance

a) You must comply with all applicable laws (WHS, privacy, anti-discrimination, tax, immigration/work rights, trade controls) in relation to your use of the Platform and any Assignment.
b) You represent you are not in a country subject to comprehensive sanctions and are not a prohibited party under applicable sanctions laws.
c) You must not upload or transmit content that is unlawful, defamatory, infringing, invasive of privacy, or otherwise prohibited.

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14. Intellectual Property

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14.1 Platform IP

All intellectual property in the Platform, its content, trademarks and underlying technology is owned by Leap or its licensors. No rights are granted other than the limited licence in §7.1.

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14.2 Worker content

You retain ownership of content you upload. You grant Leap a limited licence under §7.5 to operate and improve the Platform and deliver services.

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14.3 Assignment deliverables

• Contractors: IP ownership/licence is governed by §4.12 (assignment/licence of deliverables as specified there).

• Employees: To the extent permitted by law, IP created in the course of employment for Leap or a Client belongs to Leap (or is assigned/licensed to enable Leap/Client use). If automatic assignment is not effective, you agree to execute documents reasonably required to perfect ownership/licensing.

15. Termination, Suspension & Survival

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15.1 Suspension/stand-down

Leap may suspend your Platform access, remove you from an Assignment, or stand you down where reasonably required by safety, Client direction, insurances/work rights issues, suspected misconduct, or legal compliance. Any entitlements during a stand-down will be handled per Workplace Laws.

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15.2 Termination of access/registration

Leap may terminate your Platform access or registration on reasonable notice, or immediately for serious breach, unlawful conduct, or where required by a Client or law.

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15.3 Effect of termination

On termination, you must cease using the Platform, return/ delete Confidential Information and property, and deliver any in-progress or completed deliverables on request. Sections that by nature should survive (including confidentiality, privacy, IP, liability limits, indemnities, non-solicitation, dispute resolution and governing law) survive termination.

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16. Governing Law, Dispute Resolution & General

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16.1 Governing law & venue

This Agreement is governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of NSW courts and courts of appeal.

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16.2 Dispute resolution (good-faith process)

Before starting court proceedings (except for urgent injunctive relief):
a) The parties will meet (or confer remotely) within 10 Business Days to attempt resolution.
b) If unresolved after 20 Business Days, either party may propose mediation in Sydney under Resolution Institute rules (costs shared equally).
c) If still unresolved, either party may commence proceedings.

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16.3 Variations

We may update this Agreement from time to time. For material changes, we will give reasonable notice via the Platform or email. By continuing to use the Platform or accepting Assignments after the effective date, you accept the updated terms.

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16.4 Assignment

You must not assign your rights or obligations without Leap’s written consent. Leap may assign or novate its rights/obligations (e.g., in a restructure or sale) on notice.

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16.5 Severability

If any provision is invalid or unenforceable, it is severed and the remainder continues in force. A valid provision that achieves the commercial purpose of the invalid provision will be deemed substituted to the extent permitted by law.

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16.6 No waiver

A failure or delay to exercise a right is not a waiver. A waiver must be in writing and applies only to the specific instance.

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16.7 Entire agreement & priority

This Agreement (including Assignment confirmations) is the entire agreement concerning its subject matter and supersedes prior understandings. For a given Assignment, the Assignment confirmation prevails over conflicting general terms to the extent of any inconsistency, except where Workplace Laws or an industrial instrument require otherwise.

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16.8 Relationship

Nothing creates a partnership, joint venture, or agency between you and Leap. Contractor status is defined in §4; Employee status in §3.

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